Lessons learnt from comparing whatsapp privacy concerns across Saudi and Indian populations

Jayati Dev; Pablo Moriano; L. Jean Camp

Lessons learnt from comparing whatsapp privacy concerns across Saudi and Indian populations

Jayati Dev, Pablo Moriano, L. Jean Camp

Systems and Decision Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

12 Scopus citations

Abstract

The purpose of this study is to understand the privacy concerns and behavior of non-WEIRD populations in online messaging platforms. Analysis of surveys (n = 674) of WhatsApp users in Saudi Arabia and India revealed that Saudis had significantly higher concerns about being contacted by strangers. In contrast, Indians showed significantly higher concerns with respect to social contact from professional colleagues. Demographics impinge privacy preferences in both populations, but in different ways. Results from regression analysis show that there are statistically significant differences between the privacy behaviors of Saudis and Indians. In both cases, privacy concerns were strongly correlated with their reported privacy behaviors. Despite the differences, we identified technical solutions that could address the concerns of both populations of participants. We close by discussing the applicability of our recommendations, specifically those on transparency and consent, to other applications and domains.

Original language	English
Title of host publication	Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020
Publisher	USENIX Association
Pages	81-98
Number of pages	18
ISBN (Electronic)	9781939133168
State	Published - 2020
Event	16th Symposium on Usable Privacy and Security, SOUPS 2020 - Virtual, Online Duration: Aug 10 2020 → Aug 11 2020

Publication series

Name	Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020

Conference

Conference	16th Symposium on Usable Privacy and Security, SOUPS 2020
City	Virtual, Online
Period	08/10/20 → 08/11/20

Funding

We would like to thank Sanchari Das and Yasmeen Rashidi for their valuable support in implementation of the surveys and data collection. This research was supported in part by the National Science Foundation under CNS 1565375. ∗Research performed while author was at Indiana University. This manuscript has been authored by UT-Battelle, LLC under Contract No. DE-AC05-00OR22725 with the U.S. Department of Energy. The United States Government retains and the publisher, by accepting the article for publication, acknowledges that the United States Government retains a non-exclusive, paid-up, irrevocable, worldwide license to publish or reproduce the published form of this manuscript, or allow others to do so, for United States Government purposes. The Department of Energy will provide public access to these results of federally sponsored research in accordance with the DOE Public Access Plan (http://energy.gov/downloads/doe-public-access-plan).

Funders	Funder number
National Science Foundation	CNS 1565375
U.S. Department of Energy

Cite this

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title = "Lessons learnt from comparing whatsapp privacy concerns across Saudi and Indian populations",

abstract = "The purpose of this study is to understand the privacy concerns and behavior of non-WEIRD populations in online messaging platforms. Analysis of surveys (n = 674) of WhatsApp users in Saudi Arabia and India revealed that Saudis had significantly higher concerns about being contacted by strangers. In contrast, Indians showed significantly higher concerns with respect to social contact from professional colleagues. Demographics impinge privacy preferences in both populations, but in different ways. Results from regression analysis show that there are statistically significant differences between the privacy behaviors of Saudis and Indians. In both cases, privacy concerns were strongly correlated with their reported privacy behaviors. Despite the differences, we identified technical solutions that could address the concerns of both populations of participants. We close by discussing the applicability of our recommendations, specifically those on transparency and consent, to other applications and domains.",

author = "Jayati Dev and Pablo Moriano and {Jean Camp}, L.",

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year = "2020",

language = "English",

series = "Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020",

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Dev, J, Moriano, P & Jean Camp, L 2020, Lessons learnt from comparing whatsapp privacy concerns across Saudi and Indian populations. in Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020. Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020, USENIX Association, pp. 81-98, 16th Symposium on Usable Privacy and Security, SOUPS 2020, Virtual, Online, 08/10/20.

Lessons learnt from comparing whatsapp privacy concerns across Saudi and Indian populations. / Dev, Jayati; Moriano, Pablo; Jean Camp, L.
Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020. USENIX Association, 2020. p. 81-98 (Proceedings of the 16th Symposium on Usable Privacy and Security, SOUPS 2020).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Lessons learnt from comparing whatsapp privacy concerns across Saudi and Indian populations

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