Exploring the analytical processes of intelligence analysts

George Chin; Olga A. Kuchar; Katherine E. Wolf

doi:10.1145/1518701.1518704

Exploring the analytical processes of intelligence analysts

George Chin, Olga A. Kuchar, Katherine E. Wolf

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

60 Scopus citations

Abstract

We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of scenario-based analysis, artifact analysis, role-playing, interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of key information technologies.

Original language	English
Title of host publication	CHI 2009
Subtitle of host publication	Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems
Pages	11-20
Number of pages	10
DOIs	https://doi.org/10.1145/1518701.1518704
State	Published - 2009
Externally published	Yes
Event	27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 - Boston, MA, United States Duration: Apr 4 2009 → Apr 9 2009

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
Country/Territory	United States
City	Boston, MA
Period	04/4/09 → 04/9/09

Keywords

Artifact analysis
Collaboration
Homeland security
Intelligence analysis
National security
Participant observation
Participatory design
Work practices
Work-oriented design

Access to Document

10.1145/1518701.1518704

Cite this

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title = "Exploring the analytical processes of intelligence analysts",

abstract = "We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of scenario-based analysis, artifact analysis, role-playing, interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of key information technologies.",

keywords = "Artifact analysis, Collaboration, Homeland security, Intelligence analysis, National security, Participant observation, Participatory design, Work practices, Work-oriented design",

author = "George Chin and Kuchar, {Olga A.} and Wolf, {Katherine E.}",

year = "2009",

doi = "10.1145/1518701.1518704",

language = "English",

isbn = "9781605582474",

series = "Conference on Human Factors in Computing Systems - Proceedings",

pages = "11--20",

booktitle = "CHI 2009",

note = "27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 ; Conference date: 04-04-2009 Through 09-04-2009",

}

Chin, G, Kuchar, OA & Wolf, KE 2009, Exploring the analytical processes of intelligence analysts. in CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, pp. 11-20, 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009, Boston, MA, United States, 04/4/09. https://doi.org/10.1145/1518701.1518704

Exploring the analytical processes of intelligence analysts. / Chin, George; Kuchar, Olga A.; Wolf, Katherine E.
CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems. 2009. p. 11-20 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Kuchar, Olga A.

AU - Wolf, Katherine E.

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Y1 - 2009

N2 - We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of scenario-based analysis, artifact analysis, role-playing, interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of key information technologies.

AB - We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of scenario-based analysis, artifact analysis, role-playing, interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of key information technologies.

KW - Artifact analysis

KW - Collaboration

KW - Homeland security

KW - Intelligence analysis

KW - National security

KW - Participant observation

KW - Participatory design

KW - Work practices

KW - Work-oriented design

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M3 - Conference contribution

AN - SCOPUS:72849140337

SN - 9781605582474

T3 - Conference on Human Factors in Computing Systems - Proceedings

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T2 - 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009

Y2 - 4 April 2009 through 9 April 2009

ER -

Exploring the analytical processes of intelligence analysts

Abstract

Publication series

Conference

Keywords

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